Help

الإرجاع والاستبدال

تتم مراجعة طلبات الإرجاع لكل حالة على حدة بناءً على حالة المنتج وحالة الطلب، لتتسوق بثقة تامة.

Returns & exchanges

We want you to shop with confidence. Returns are reviewed case by case based on product condition, packaging, and order status.

Start a request within 3 days of delivery so we can help while details are still fresh.

1
Contact support
Email or call within 3 days of delivery and include your order number and reason for return.
2
Prepare the item
Keep original packaging, tags, and invoice. Items should be unused and in the condition you received them.
3
Review decision
Our team confirms eligibility with the seller and shares next steps for pickup or drop-off.
4
Resolution
Approved returns may be exchanged or refunded according to how you paid and the seller’s policy.

لم تجد ما تبحث عنه؟ فريق الدعم على بعد رسالة واحدة.